Putting Drivers at Ease
Unlike many fleets who are trying to monitor driver behavior, Tire Supplier Distribution uses the near-field communication driver ID to help keep track of which drivers are using a certain vehicle. “We have drivers change trucks daily and sometimes multiple times per day,” Marenger said. “These key fobs save us time in making phone calls to different drivers like we had to in the past when trying to give a customer a delivery time.”
It has been less than a year that the company has been using Geotab, but the success of the system can be seen beyond ROI, “There has been a dramatic improvement in the level of customer service. We’ve been able to give them accurate delivery times and that is keeping them happy,” Marenger said.
Although customer service and delivery monitoring were the main factors in deciding to implement the Geotab system, the company was also looking to monitor fuel mileage and have vehicle maintenance reminders. “We used to miss our oil changes and now with Geotab we have reminders to make sure all our vehicles are being well-maintained,” Marenger said. “My experience with Geotab’s system over the past year has been extremely positive. I would recommend this technology to any fleet, whether it’s two or 200 trucks. In addition to their technology, their customer service has also been a very positive experience.”