Managing a Mobile Business
CreativeXteriors is largely a mobile business, which can make keeping an eye on operations and employees difficult. Schaefer knew that installing telematics devices onto all the vehicles would bring issues to light immediately, such as providing better and more accurate customer service responses, improving route management, and keeping an eye on vehicle maintenance alerts. For maintenance, drivers aren’t always the best at telling management when a maintenance warning turns on. “Now, it pops up on our screen and we can get the truck in for an assessment before something goes wrong,” Schaefer says.
CreativeXteriors has also used the telematics data to average out the monthly fuel bill. Through routing reports, Schaefer can project what the fleet’s fuel cost will be, so the company can make any adjustments and be prepared for busier months. The system has also nipped in the bud any problems with drivers abusing personal use. The trucks shouldn’t be moving on the weekend, so managers are alerted when a truck is on the go when it shouldn’t be — furthering the company’s savings on fuel.
“It doesn’t replace the human being, but it is a good business tool,” Schaefer says, adding that he hopes to see telematics pre-installed on vehicles someday in the future.